Supported Web Browsers

Supported Web Browsers

It's possible for ThoughtRiver to work with some unsupported browsers. ThoughtRiver checks browsers for the presence of methods required for the product to work correctly. If these browser methods aren't detected, you will receive an error message that the browser isn't supported.

ThoughtRiver supports most major browsers and devices. However, to ensure full functionality, below is a list of browsers that are fully supported.

Supported browser versions:
  1. Google Chrome (latest stable version)
  2. Microsoft Edge (latest stable version)
  3. Firefox (latest stable version)
  4. Safari on macOS (latest stable version)

What is a stable version?
A stable release is an official release that has been tested as thoroughly as possible and is considered reliable. This is necessary to maintain security, compatibility, and functionality.

A good resource for finding the latest stable version is Wikipedia, which also lists version history.

What if my browser is not on the list?
If you are using a browser or browser version that is not listed, ThoughtRiver might still work; however, we cannot guarantee full functionality. If you encounter issues, we recommend updating to a supported browser version.
Caution regarding Microsoft Word

Microsoft Word 2016 and some versions of 2019 use Internet Explorer 11 to display the ThoughtRiver application via the Word add-In. You may encounter performance issues, as this browser is no longer supported by Microsoft.

For best performance and full feature support, we suggest installing the Microsoft Edge browser or using Microsoft 365 or Word Online when using the ThoughtRiver Word add-In.

    • Related Articles

    • Adding a New Version of a Contract from Word

      Caution: Microsoft Word 2016 and some versions of 2019 use Internet Explorer 11 to display the ThoughtRiver application via the Word Add-In. It is possible that you may encounter performance issues as this browser is no longer supported by Microsoft. ...

    • Installing the ThoughtRiver Word add-in

      The ThoughtRiver Word add-in can be found on Microsoft AppSource (Office Store) here: https://appsource.microsoft.com/en-gb/product/office/WA200000668 It is common practice for organisations to place security restrictions on downloading add-ins from ...

    • Can I edit an old version once I have added a new version or are past uploads locked? 

      In the browser, you cannot make edits. If using the Microsoft Word Add-In, it's possible that you may open an older version of a contract and make drafting changes or redlines. This will trigger an alert that changes have been made and a new version ...

    • Inserting External Comments as Comments in a Word Document

      When ThoughtRiver generates an Issue from a Playbook, if the Playbook has been configured with External Comments, the comments for the counterparty are populated in the External Comments field on the Issue. As you're viewing the Issue Details screen ...

    • Getting Started with Policies

      Configure custom risk profiles tailored for your business Once you have reviewed ThoughtRiver’s out-of-the-box (OOTB) risk policy and amended it in line with your own playbook, you can configure your risk policy on the admin dashboard. This means you ...